Elevate client engagement as a Client Program Manager with demonstrated operational excellence. This role focuses on resolving client requests, managing training, and handling data analysis in Whitby, Canada.
As a key player in our Client Success team, you will manage operational client requests, facilitate meetings, and ensure client satisfaction. Your ability to analyze performance metrics will support training initiatives and operational reporting. The successful candidate will provide strategic insights and act as a liaison between clients and internal teams for seamless program execution.
Key Responsibilities:
• Create and resolve operational client requests promptly
• Lead regular client meetings and establish touchpoints
• Develop training materials and keep documentation updated
• Monitor SLAs and operational reporting metrics
• Implement strategies for process improvements based on data analysis
Requirements:
• 3-5 years in Client Program Management ...