Description

The Client Performance Manager III will build and maintain positive working relationships with external clients to retain and grow their business. The performance manager will ensure client needs are the driving force behind priorities, decisions and activities designed to ensure client retention and product utilization. The performance manager will monitor and analyze account performance, applying problem-solving skills and strategic insight to deal creatively with emerging situations and help clients accomplish stated goals and objectives.

Primary Duties & Responsibilities

• Manages client performance and retention through robust ongoing client engagement in support of Central Dispatch
• Assesses client account opportunities and risks.
• Works cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions....