Drive exceptional client support at Wealthsimple as we seek a leader in Client Experience Operations. This remote role demands expertise in managing high-volume promotions and rewards operations while enhancing team performance.
As a Senior Manager, you will oversee Promotions & Rewards operations, guiding a team in achieving high service levels. Your role is pivotal in ensuring seamless fulfillment and an exceptional client experience during promotions. Utilizing data analytics, you will work closely with Growth Marketing and Product teams to shape future promotional strategies and reduce support requests.
Key Responsibilities:
• Lead daily operations for Promotions & Rewards support
• Coach Managers and Team Leads for frontline performance
• Collaborate with marketing to enhance promotion design
• Oversee fulfillment processes, including reward granting
• Champion AI adoption to improve operational efficiency
Requirements:
• 7+ years in customer experience ...