Transform client interactions as a full-time Client Experience Agent at Desjardins. Focus on personalized service, financial product promotion, and ensuring smooth banking transactions.
This on-site position requires you to be the first point of contact for clients, reaching out to address their needs. You’ll leverage your knowledge of Desjardins offerings while providing support for digital solutions and financial empowerment. Maintaining strong compliance and risk management practices is essential to this role.
Key Responsibilities:
• Guide clients on using digital tools for transactions
• Foster business relationships through excellent service delivery
• Help clients encountering fraud by ensuring proper referrals
• Keep abreast of the latest service standards and offerings
• Comply with risk management and security protocols
Requirements:
• High school diploma in a relevant field
• At least two years of experience in customer service
• Bilingual in ...