Position Summary: We are seeking a dynamic and highly organized Client Experience & Admin Executive to be the face and voice of our club . This pivotal role is all about providing outstanding customer service and ensuring the smooth, efficient day-to-day running of the academy.You will be the central point of contact for our clients, the main administrative support for our coaching team, and the key person managing our club operations, retail, and basic HR functions.

Key Responsibilities:

Client & Member Services (PrimaryFocus):

. Serve as the first point of contact for all client inquiries via phone, email, and in-person, providing prompt, professional, and friendly service.

. Manage the client database using our CRM and client management system, ensuring all records are accurate and up-to-date.

. Oversee the online booking system, manage lesson packages, and assist clients with scheduling and payme...