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The Role
The Client Director will be responsible for the achievement of corporate budget and growth targets and servicing clients at a senior level. The primary duties include the following:
Implement and review client service delivery including holistic discussions on risk and retention strategies as well as multiple tier client contact for all qualifying accounts
Obtain formal client feedback annually for all qualifying accounts
Leverage best practice from across WTW to deploy within the team
Represent the voice of the client both internally and within the teams when decisions are made regarding process, approach and future strategy
Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan
Pro-actively meet the annual new business target
Involvement in selected new business exercises and major projects