Main Purpose

The Client Care Consultant is responsible for delivering exceptional customer service by effectively managing client interactions, resolving queries, and ensuring a seamless customer experience across all communication channels.

Key Responsibilities

• Respond to customer queries via phone, email, and support platforms in a professional and timely manner


• Accurately capture and update customer information on internal systems


• Resolve customer complaints efficiently while maintaining high levels of customer satisfaction


• Collaborate with internal teams to resolve escalated or complex queries


• Maintain a strong understanding of company products, services, and processes


• Adhere to company policies, procedures, and shift schedules

Minimum Requirements

• Previous experience in a customer ...