We are looking for a future part‑time Client Advisor to join our team in Madrid, Calle Serrano.

Missions

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you’ll strengthen our customer relationships and continue to build them through first‑class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn’t end when they leave the store - as an after‑sales professional, you’ll continue to be a professional point of contact for all after‑sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first‑class processing, from acceptance through communication with the responsible te...