Key Responsibilities:

• Handle inbound and outbound calls with customers to resolve outstanding balances and payment discrepancies.
• Perform cash applications by accurately posting and reconciling payments received.
• Manage accounts receivable processes including collections, follow-ups, and dispute resolution.
• Collaborate with internal teams to address escalations and ensure smooth financial operations.
• Monitor AR aging reports and drive strategies to reduce overdue accounts.
• Ensure compliance with company policies, accounting standards, and customer agreements.
• Document all customer interactions and maintain updated records in CRM/ERP systems.
• Support accounts payable coordination when required to ensure balanced financial operations.