This position is based in our Global Clearance Shared Services Centre, located in KL Eco City, Malaysia. Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process.
Be the point of contact for customers from the US market via calls and emails, providing guidance on clearance instructions, delivery-related issues, handling paperwork requests, as well as addressing information and paperwork exceptions, inquiries, and feedback on shipment clearance matters. Your aim is to attend to escalations promptly and maximizing customer satisfaction.
Obtain all necessary documentation and information for clearance related matters, ensuring compliance with US Customs and Quarantine regulations.
Any other job-related tasks assigned by the manager.
Skills Required
Strong Spoken and Written English (liaising with US)
Customer Service
Accuracy and Attention to Detail
Interpersonal Skills
Microsoft Office a...