<p>Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.<br><p>Education: Secondary education or equivalent<br />Experience: One (1) year of general clerical experience and One (1) year of customer contact experience<br /> </p><p>• Handle cases that need to be reviewed.<br />• Reach out to customers and other important party/ies over the phone or email to ensure resolution of cases in a timely manner.<br />• Document and process cases in a diligent and proper manner.<br />• Will work with a group of agents and deliver performance results based on the organization’s mission and vision and through its core values.<br />• Suggest ideas and feedback impact...