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Manpower | Hong Kong, Hong Kong | Posted July 03, 2026
Position Overview
Support the daily operations of the Pre-Assessment and Claims functionsFixed hour working on Mon to Fri (Sat & Sun off)1 year renewable contractJob Description:
Support the daily operations of the Pre-Assessment and Claims functions, including medical pre-approval, claims adjudication, and administration, ensuring accuracy, efficiency, and compliance with internal guidelines and SOPsAssess medical cases and evaluate pre-approval requests with sound judgment to ensure appropriate and timely decisionsHandle and resolve customer complaints and disputes professionally, including escalated or complex casesCommunicate with hospitals, clinics, and other healthcare providers to follow up on medical reports, treatment details, and case status to facilitate timely processingCollaborate with internal stakeholders to deliver consistent, high-quality, and customer-oriented claims servicesProvide guidance and on...