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Claims Senior Associate

Manulife | Quezon City, Philippines | Posted June 12, 2026

Position Overview

_We’re looking for a_ **_Claims Senior Associate_** _to join our Insurance Operations team at MBPS. In this role, you will have the opportunity to provide high-quality financial and administrative services to a select group of complex and challenging cases. By effectively managing these cases, you will play a vital role in ensuring our clients receive timely and accurate benefits, thus contributing directly to our mission of delivering exceptional service and support._

**Position Responsibilities:**

+ Conduct interviews with claimants to gather information on work ability, hobbies, functional level, and other income.
+ Communicate with stakeholders such as plan sponsors, doctors, and pharmacy providers as necessary.
+ Refer claims to a Permanent Specialist if concerns arise following the telephone interview.
+ Request and evaluate medical documentation from claimants' doctors to review updates on treatment and condition.
+ Prepare correspondence for cl...

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