Job Description

1. Support leadership in goal setting and performance deliver

• yAssist the Claims Manager in establishing individual and team goals aligned to departmental KPIs
• .Drive execution against the team’s objectives through prioritization, tracking, and course-correction as needed

2. Supervise, coach, and develop claims staff; monitor performanc

• eProvide day-to-day supervision, technical guidance, and structured training for Commercial Claims staff
• .Monitor work quality, cycle times, customer experience outcomes, and operational results; identify performance gaps and implement improvement plans
• .Conduct ongoing portfolio/file analysis to identify loss drivers, leakage, and opportunities for cost containment while maintaining a high-quality service experience consistent with Sompo standards

3. Claim assignment, file direction, negotiation, and ...