At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

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About the Role

Supporting assigned channels by providing full claims support advisory.

Responsibilities:

Process and decide on claim settlements and approve within authority limit

Ensure all enquiries are responded in a timely manner

Work closely with brokers/corporate clients/OSS on claims matters/enquiries/complaints

Liaise with healthcare providers, TPAs

Present to brokers/corporate clients on claim processes

Tracking of operational statistics for Claims reporting

Handling of exceptional claims escalated issues and appeals

Perform claims audit/review as and when assigned

Carry out task assigned by Team Lead and Head of Claims

Managing and responding for escalation cases/requests from OSS Contact Centre, Claims, and PMM team, Br...