Job Title Cisco and Avaya Voice engineer

Relevant Experience (in Yrs) 6+

Technical/Functional Skills

· Good technical knowledge and troubleshooting, configuration, and administration skills to manage the Production environment on Voice IPT Infrastructure.

· Good exposure in Cisco IPT, - implementation/troubleshooting experience.

· Need a clear understanding of VOIP protocols like SIP, SCCP, H.323 and MGCP Ability to analyze and troubleshoot call flows.

· Analyze, design, implement and provide support of unified communication, voice, and network solutions, including multi-service network infrastructure Experience on SBC and integration with Zoom/Ribbon.

· Troubleshooting knowledge on Cisco Phone issue (i.e., one way audio issue, Call quality issue, Call preservation mode) Troubleshooting knowledge on Voicemail issue (i.e., MWI indication not working, Email notification not working)

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