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Peckham, Inc: - Quality Assurance Supervisor
The Contact Center Quality Assurance Supervisor is responsible for overseeing the quality assurance process within the contact center. This role focuses on monitoring and evaluating customer interactions across various channels (phone, email, chat) to ensure compliance with company standards and policies. The supervisor will provide constructive feedback and coaching to team members, generate and analyze quality assurance reports, and collaborate with management to develop and implement quality assurance processes and best practices. This position plays a key role in fosteri...