Mô tả công việc: Job Purpose:

-Deal directly with customers either by telephone, electronically (email/Chat)
-Perform customer verifications
-Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
-Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
-Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
-Follow up with customers to ensure high-level satisfaction and determining future requirements
-Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
-Process orders, forms, applications and requests
-Record details of inquiries, comments, complaints and actions taken
-Communicate and coordinate with internal departments
-Follow up on customer intera...