We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite. Key Responsibilities Candidate must be reachable 24x7 for any help. Experience in giving training / onboarding new hires, Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts. Oversee Quality Assurance, Training, and Performance Management Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.) Conduct interviews, lead onboarding, and manage employee reviews Organize and lead weekly client calls ;
provide clear, data-driven updates Proactively manage escalations and implement corrective actions Identify areas for process improvement and in...