Chief Customer Officer (CCO)

About the Company

Successful private equity firm

Industry
Venture Capital & Private Equity

Type
Private Equity Firm

About the Role

The Company is seeking a Chief Customer Officer to lead the transformation of its post-sale operating system. The successful candidate will be responsible for client retention, revenue protection, and the overall customer success and support strategy. This role demands a leader with a proven track record in operational B2B SaaS, particularly in the areas of client experience, and a strong background in enterprise SaaS. The Chief Customer Officer will be tasked with building a proactive, data-driven, and commercially oriented team, and will be expected to have a deep understanding of SaaS model economics, including churn, NRR, and customer success resource allocation. Key responsibilities for the Chief Customer Officer inc...