Chief Customer & D2C Proposition Officer

Location: Grantham (Hybrid)
Lead the Future of Customer Journey & Direct-to-Consumer Growth
At PayPlan, were on a mission to transform how customers experience financial wellbeing. Were looking for a visionary Chief Customer & D2C Proposition Officer to shape and deliver a truly customer-led, digitally enabled direct-to-consumer (D2C) journeyfrom first interaction to lifelong engagement.
Youll define and lead a single, integrated customer and D2C proposition strategy, ensuring every product, service and interaction is insight-led, seamless, commercially effective and aligned to strong customer outcomes.
What youll be doing as Chief Customer & D2C Proposition Officer:

• Define and lead a unified customer and proposition strategy
• Elevate brand, narrative, and market positioning
• Use customer, market and commercial insight to drive decisions
• Design and optimise end-to-end ...