**Responsibilities:**

+ Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries.
+ Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
+ Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
+ Maintain a high level of professionalism and customer service etiquette in all interactions.
+ Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
+ Balances NPS & RSAT to ensure positive customer experience while managing/minimizing operating losses.
+ Analyzes risk areas and identifies solutions to meet customer's needs.
+ Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level...