Drive ITSM governance and efficiency as a Change Manager at HCL Canada in Toronto. Leverage Power Automate and Power BI to enhance compliance and streamline processes.

HCL Canada is seeking a Change Manager to optimize Incident, Change, and Problem Management. This role demands ITSM experience and robust automation skills to foster a data-driven governance model. Youll ensure ticket quality and SLA adherence while collaborating with SRE, Dev, and Ops to boost overall system reliability.

Key Responsibilities

• Ensure ticket quality and SLA adherence for all incidents
• Govern ITSM processes and standardize operations
• Automate governance tasks using Power Automate and Power BI
• Build and maintain dashboards and governance reports
• Analyze change impacts and incident root causes effectively

Requirements

• Strong experience in ITSM, including...