<p><b>Job Summary</b></p> <p> </p> <p>Responsible for managing and resolving high-priority IT and telecom service incidents to ensure rapid service restoration and minimal business impact. Acts as the central point of coordination for all ITIL operational services while ensuring adherence to ITIL best practices.</p> <p> </p> <p><b>Key Responsibilities</b></p> <p> </p> <div> <p> </p> <table class="Table" style="width:468.0pt; border:undefined" width="624"> <tbody> <tr style="height:14.5pt"> <td nowrap="nowrap" style="width:468.0pt; padding:0cm 0cm 0cm 0cm; height:14.5pt" width="624"> <p>Lead and manage <b>Major Incidents (P1/P2)</b> across IT and telecom environments.</p> </td> </tr> <tr style="height:14.5pt"> <td nowrap=&...