Description
We are seeking an analytical and detail-oriented IT professional to champion our technology change control and governance frameworks. Operating within a dynamic service management ecosystem, this role ensures all infrastructure and software updates are meticulously evaluated, authorized, and deployed with zero impact on daily business operations. The ideal candidate will leverage ServiceNow to streamline workflows, facilitate stakeholder communication, and drive continuous improvement across our IT Service Management (ITSM) landscape.

Core Responsibilities

+ Workflow Administration: Manage the end-to-end lifecycle of technology modification requests within ServiceNow, verifying data integrity, completeness, and adherence to proper authorization paths.

+ Meeting Facilitation: Convene and lead regular review board meetings, fostering collaborative discussions between engineering teams and business leaders to evaluate deployment readiness.
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