You’ll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day-to-day running of your Centre, for maximising profit and minimising loss, in this role you’ll really come into your own. Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.

You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metrics and Centre performance data, you’ll lead your team to deliver against—and exceed—sales margin and profit targets.

Qualifications

• Experience of exceeding customer metrics targets through effective management
• Experience of delivering coaching/training in the moment to colleagues
• Management experience, including managing capability and performance
• Experi...