Role Purpose
To survey, install, provide, and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) to customers.
Key Accountabilities And Decision Ownership
To monitor and track all Fixed Customer requests and ensure 80% completion within the agreed service levels (Install 3days and Faults 2 days)To support with process efficiency (i.e., process simplification and automation) within the Central Operations TeamEnsure the delivery of all Fixed transformation projects/digitization (auto Scheduling, Auto provisioning, FSM upgrade, VIM enhancement, Appointment booking etc.)To implement stop gaps and role out projects to achieve 100% Inventory health (i.e., numbers, IPs, Network, and customer information)To drive performance by provide insight and analysis on AVAYA for all Back Office Agents (Troubleshooting, Inventory, and provisioning support and Schedule control ...