Cba Product Support Officer

Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests. Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtime and business impact. Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary. Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes. Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements. Support product releases, upgrades, and patches, including testing and post-deployment validation. Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs). Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience. Assist wit...