Job category: Others: Education and Training

Location: Centurion

Contract: Temporary

EE position: Yes Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering a range of formal learning qualifications and short learning programmes has the following vacancy available: Telecall Centre Agent - Cape Town

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and, operational and academic excellence. In doing so the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS: Manage a maximum daily target of outbound calls from databases provided. Cold calling, providing support and assistance to new enrolment team. Directing the flow of email/telephone correspondence and greeting walk in customers in a recepti...