What You'll Do 

• Welcome every customer like they're walking into somewhere special, because they are. 
• Ask the right questions, listen properly, and style with intent. 
• Stay sharp on collections, brands, and trends so your recommendations land. 
• Bring promotions, loyalty perks, and the little extras to life. 
• Handle transactions with accuracy and confidence. 
• Keep the shop floor looking flawless. Presentation is non-negotiable. 
• Get the store trade-ready every morning through replenishment and prep. 
• Spot the opportunity for an add-on or a smarter alternative, naturally. 
• Deliver service that's consistent, considered, and unmistakably Flannels. 
• Follow our policies and procedures. They're what keep the standard high.