Our client is looking for an experienced is looking for a Casework Support Officer

40% of the time in the office

To provide a centralised casework coordination function for Cabinet Members, ensuring all enquiries are accurately recorded, allocated and progressed through the Council’s corporate systems, alongside providing flexible administrative support to the Mayor and Cabinet Office.

Act as the central point of receipt for casework submitted by Cabinet Members.

Review incoming casework to ensure it is clear, appropriately framed and contains sufficient information for action.

Log, upload and maintain casework records within the Council’s corporate casework management system on behalf of Cabinet Members, ensuring accuracy and completeness.

Allocate casework to the appropriate service area for investigation and response, using sound judgement.

Monitor progress of casework, following up with services where responses a...