Claims Specialist – Customer CareJob Description
We are seeking compassionate and detail-oriented Claims Specialists to support travelers whose mobility equipment has been damaged during air travel. In this role, you will act as a case manager, working one-on-one with customers from start to finish to resolve claims efficiently and with care.
This is a highly personalized, “white glove” customer service role where empathy, critical thinking, and communication are key. You will collaborate with technicians, airline staff, and customers to deliver effective and cost-conscious solutions.
Key Responsibilities

+ Manage a caseload of approximately 40–50 active claims at a time

+ Serve as the primary point of contact for customers throughout the claims process

+ Make outbound calls to provide updates and deliver high-quality, personalized service

+ Communicate with customers every 2–3 days to ensure consistent support and transparency

+ Ha...