Front Office Agent (Emiratisation Program)

Shangri-La Group | Abu Dhabi, United Arab Emirates

As a Front Office Agent, you will be the first point of contact for guests, delivering a warm Emirati welcome and exceptional service. You will handle check‑in, check‑out, reservations, and guest inquiries with professionalism and accuracy. You will also develop core hospitality and leadership skills to build a long‑term career in front office operations and hotel management.

Key Responsibilities

• Greet guests courteously, perform check‑in and check‑out procedures, and manage room assignments efficiently.
• Handle reservations, billing, and cash or credit transactions accurately and in line with hotel procedures.
• Respond to guest inquiries, special requests, and complaints in a professional and timely manner.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Ma...