The Care Counsellor is responsible for supporting high-risk and non-compliant patients with chronic conditions by facilitating their proactive engagement in the Care Gaps Program. The role involves initiating patient onboarding, guiding them through their care journey, promoting treatment adherence and addressing clinical gaps. Through coordinated compassionate and patient-centered communication, the coordinator ensures enhanced health outcomes, risk mitigation and improved patient experience in alignment with organizational standards and regulatory requirements.

Take active responsibility to initiate patient onboarding and guide the patient through the program with clinical support, clear communication and planned coordination.

Ensure patient safety by identifying, preventing and managing risks in accordance with appropriate MCME risk policies, procedures and relevant legislation.

Take active respo...