The Care Center - Team Leader correspond with Care Center – Assistant Manager accordingly by supporting, coaching, developing and supervising team members specifically on their concerns, issues, schedules and out‑puts. The incumbent will effectively use various tools, running reports, demonstrating leadership through acknowledging the fair and consistent application of operations policies while demonstrating a variety of coaching styles and techniques.

Key Responsibilities

• Monitors, identifies and resolves performance/behavior/attendance issues using prescribed performance management techniques.
• Effectively interacts with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.
• Coaches team members on their performance on a regular basis.
• Communicates to team members posi...