Excel in leadership as a Call Centre Supervisor at Trans Global Service in Edmonton. Immerse yourself in coaching, training, and enhancing customer service in a modern work environment.
In this vital position at Trans Global Service, you will be at the forefront of overseeing a high-performing call centre team dedicated to appliance repair. Your responsibilities will include training new hires, driving service performance metrics, and managing daily operations effectively. This position is perfect for a proactive leader ready to own call centre success.
Key Responsibilities:
• Coach agents to consistently provide quality customer service
• Onboard and develop new staff to maximize impact
• Monitor key metrics and provide regular performance feedback
• Ensure operational efficiency in service levels and workflow
• Address escalated issues with professionalism and speed
Requirements:
• Minimum 1 year in call centre or customer service
• Leadership or coachin...