Job Description & Requirements As a Call Centre Operator, you'll be the first point of contact in the company for our customers to provide great customer experience.
Responsibilities - Receive inquiries and ambulance bookings from customers via our hotline.
- Responsible for triaging the calls, providing basic advice, answering customer inquiries, and quoting prices.
- Plan the ambulance teams’ daily job roster, work schedule, allocate the job to the most suitable ambulance team and dispatch the team.
- Coordinate and manage 25 to 30 ambulance fleets daily, fast and accurate in despatching assignments by WhatsApp, Digital Apps, and phone calls.
- Maintain proper records of the jobs dispatched to ambulance teams.
- Constantly monitoring the progress of the ambulance teams by looking at the GPS.
- Other duties: filing and data entry.
Requirements - At least a Diploma holder and 1 year of relevant...