Overview

We are currently seeking an experienced Arabic-English Call Centre Agent to join a growing customer service team within the device protection and claims administration sector. The successful candidate will be responsible for handling customer inquiries managing claims-related communications and delivering exceptional customer service while maintaining a high level of professionalism and empathy.

This role is ideal for candidates with previous experience in call centres customer support warranty services insurance claims administration or after-sales service environments.

Key Responsibilities

• Handle inbound and outbound customer calls related to device protection plans warranty services and claims processes.
• Provide accurate information regarding claim status policy coverage and service procedures.
• Manage customer expectations and professionally communicate claim outcomes and coverage ...