Call Center Workforce Scheduler - Davao City

About the job: Workforce Scheduler (Davao City) – Onsite. Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup. We need people who can start immediately or who are on their final few days of rendering their resignation.

Work Setup: Onsite

Shift: Graveyard Schedule

The workforce scheduler is expected to understand and forecast contact center transaction volumes, trends, and average handle times to determine workloads for assigned operations functions. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.

Responsibilities

• Service Planning: Create short-term to long-range forecasts for workload, HC requirements, AHT trends, shrinkage inputs, and occupancy. Evaluate interval-level attainment and trend against target...