We are hiring an experienced Call Center Supervisor to oversee daily customer service operations. The role involves managing a team of agents, ensuring high-quality customer support, and maintaining service standards related to flight bookings, inquiries, and passenger assistance.

Key Responsibilities

• Supervise and support call center agents in daily operations
• Monitor call quality, performance, and customer satisfaction
• Handle escalated customer issues and provide resolutions
• Ensure accurate handling of flight bookings, cancellations, and inquiries
• Train, coach, and motivate team members
• Prepare performance reports and ensure KPI targets are met
• Coordinate with operations and customer service teams

CANDIDATES CAN SEND THEIR CV TO EMAIL: