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Call Center Shift Manager

Grand Sierra Resort | Reno, United States | Posted July 02, 2026

Position Overview

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain the room reservation system (LMS) as well as out-sourced booking entities, including brand sites and 3rd party to ensure inventory and restrictions comply with Revenue Management decisions.
• Monitor and adjust inventory for various business segments and quickly convey changes so that revenue streams can be adjusted accordingly.
• To keep apprised of the local market and document to ensure competitiveness. 
• Monitor inventory in all business segments in anticipation of cut-offs, block reductions and/or over block situations as well as the potential impact of special events, shows and concerts. 
• Ensure maintenance of history records that are used in the evaluation of future events/groups and rate/sales determination.
• Prepare the daily arrival/departure forecast for the evaluation of future events, new group/leisure bookings and in anticipation of possible staffing adjustments. 
• Evaluate pr...

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