Call Center Representative Wilkes Barre, PA · Telecommunications Apply Now

Job Title: Call Center Representative
Job Type: Full Time
JOB DESCRIPTION AND RESPONSIBILITIES


+ Answer calls and process invoices.

+ Review and improve any processes that resulted in a poor customer experience, creating a continuous improvement mindset.

+ Offer problem solving solutions to customers and colleagues with a ‘can do’ attitude.

+ Manage external agencies for call ‘overflow’ management.

+ Work closely with 70+ locations to ensure software training and compliance (that enables agents to dispatch techs)

+ Stay up to date on construction, accidents, traffic, and other situations that may hinder service crews and alerting crews to these issues.


REQUIREMENTS


+ Ability to work in a hybrid environment (in the office and remotely)

+ Self-motivated and committed to performing in a drama free culture.
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