Building Name: UVMMC - 40 IDX DriveLocation Address: 40 IDX Drive, South Burlington VermontRegularDepartment: Call CenterPart TimeStandard Hours: 20Biweekly Scheduled Hours:Shift: Day/EvePrimary Shift: 7:00 AM - 3:00 PMWeekend Needs: EverySalary Range: Min $21.84 Mid $26.82 Max $31.79Recruiter: Jaclyn Kimak

Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers’ needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately conn...