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ServiceFirst CX | muntinlupa, Philippines | Posted June 03, 2026
Position Overview
- Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application.
- Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website.
- Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer.
- Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next.
- Complete training, which includes product knowledge, application process, and core systems.
- Maintain knowledge of Reprise Financial policies and procedures, as well as state and federal laws.
- Persuasively drive applicants to complete their required steps during the call.
- Manage and track all activity using the core syste...