Call Center Representative – Davao Site (Blended Voice/Non-Voice)

SMCS Outsourcing

Job Description

Employee Recognition and Rewards

Employee Recognition Program, Incentives

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Responsibilities

• Handle customer interactions through calls, chat, and email (blended)
• Provide accurate information and efficient solutions
• Maintain professionalism and empathy in every transaction
• Follow company procedures and meet performance goals
• Contribute to a positive customer experience

Job Requirements

• High School Graduate or higher
• With or without BPO experience – fresh graduates are encouraged to apply!
• Strong communication and comprehension skills
• Willing to work onsite in Davao City
• Am...