Oak Ridge Waste and Recycling is looking for an experienced call center Call Center representative for its Danbury, CT facility.
Full Time – Monday thru Friday from 8:30AM to 5:00PM.
$19.00 to $20.00 per hour and FULL Benefit package included.
Job description
MUST HAVE previous call center customer service experience and can handle large amounts of inbound and outbound calls in a timely manner.Responding efficiently and accurately to callers, explaining possible solutions and ensuring that the customers feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center me...