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Call Center Operator - Full Time - Swing Shift

Grand Sierra Resort | Reno, United States | Posted June 19, 2026

Position Overview

SUMMARY

The Call Center Agent/Operator is responsible for providing exceptional guest service through multiple channels, including phone, email, and chat communications. This position will receive and handle various requests related to service orders, room reservations, and general inquiries. Dual Agent/Operators work alongside others in a call center environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:

  • Courteously answers incoming telephone calls, and connecting/transferring to appropriate departments, guests, or other hotel/casino personnel.
  • Maintains open communication with fellow Operators and Supervisors regarding any last minute information or emergent situations.
  • Maintains current knowledge with all property services/features, as well as a familiarity of local events/attractions to accurately respond to guest inquiries.
  • Communicates em...

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