Job Title: Experience Centre Head

CTC: ₹30 LPA

Experience: 7–14 Years

Location: Gurgaon

We are looking for a dynamic leader to build and lead a world-class customer experience function.

Key Requirements:

• Mandatory experience in managing large-scale inbound call center/contact center operations.
• Proven track record of leading customer experience teams and driving service excellence.
• Strong customer-first mindset with a focus on enhancing user experience.
• Ability to challenge conventional processes and drive innovative solutions.
• Hands-on execution approach with strong ownership and accountability.
• Data-driven decision maker with expertise in identifying and solving root-cause issues.
• Experience in building high-performing teams and fostering a customer-centric culture.