Description

• Handle inbound and outbound calls ensuring high-quality customer service.
• Resolve customer queries and issues effectively and efficiently.
• Document all interactions with customers in the required systems.
• Meet and exceed individual and team performance metrics.
• Provide feedback to management on customer issues and concerns.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 35 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to multitask and work under pressure.
• Qualities and Traits: Strong problem-solving skills and attention to detail.
• Working Conditions: Comfortable working in a fast-paced environment.