Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Maintain accurate records of customer interactions and transactions.
• Follow communication scripts when handling different topics.
• Keep records of customer complaints and elevate issues when necessary.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 35 years of experience in a call center environment.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and active listening.
• Qualities and Traits: Empathetic, patient, and able to work under pressure.
• Responsibilities and Duties: Ability to work well in a team and contribute to a positive environment.